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If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 days to return any defected item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please ensure the following:
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Your item(s) must be in the original packaging.
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Your item needs to have the receipt or proof of purchase
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Make sure to return the products in their original condition with all tags attached.
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Any used products in any way will not be returned.
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All single-use products, including (underwear, swimming wear, socks, books, cosmetics, perfume, and software), will not be returned.
The customer is entitled to refund the product's fees, not including ship and return costs if all these conditions applied to the product.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will notify you within maximum 5 working days on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to the original method of payment.
Shipping for refunds
If your order qualifies for refund, your order Shipping costs are non refundable however Muqbis shall refund to you all the defective product fees.
Contact Us
If you have any questions on how to return your item to us, contact us on Muqbis live chat.