Muqbis | Unique handmade pieces made for you

Thanks for shopping with Muqbis!

If you are not entirely satisfied with your purchase, we're here to help.



To be eligible for a return, Please ensure the following:

  • You have 14 days to return any defective item from the date you received it.

  • Your item(s) must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • Make sure to return the products in their original condition with all tags attached.

  • Any used products in any way will not be returned.

  • All single-use products, including (swimming wear, socks, and any wearable knit products), will not be returned.

If all these conditions apply to the product, you will be eligible to have a refund for the product's cost, not including shipping and return fees.


  • In case of a customization request, a 25% of the total amount of your order is required as a down payment.
  • Make sure to send us all the references and details regarding your customization request to ensure it’s done perfectly.
  • Any customization requests done after 24hrs of the confirmation call will not be accepted.

Returns for customized products

In case of a customized product, the following policy apply:

  • Customized product(s) can’t be returned or refunded unless it’s defective or broken.
  • In case of receiving a customized item(s) that is broken or defective, make sure to contact us as soon as you receive the item(s) and our team will thoroughly investigate the incident.
  • If you’re eligible for a return, our team will be contacting you within 1 to 5 working days.


  • You’ll be notified after we receive your returned item(s).
  • You’ll receive another update on the status of your refund within 1 to 5 working days after inspecting the returned item(s) to ensure its eligibility for refund.
  • If your item(s) condition follows our return policies, we will contact you via email to know your payment information to process the refund.


  • Shipping & return fees are non refundable.
  • Any deposit made for a customized item(s) is non refundable in any case.

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