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Returns

To be eligible for a return, Please ensure the following:

• You have 14 days to return any defective item from the date you received it.

• Your item(s) must be in the original packaging.

• Your item needs to have the receipt or proof of purchase.

• Make sure to return the products in their original condition with all tags attached.

• Any used products in any way will not be returned.

• All single-use products, including (swimming wear, socks, and any wearable knit products), will not be returned.

If all these conditions apply to the product, you will be eligible to have a refund for the product's cost, not including shipping and return fees.
 

Customization:

• In case of a customization request, a 25% of the total amount of your order is required as a down payment.
• Make sure to send us all the references and details regarding your customization request to ensure it’s done perfectly.
• Any customization requests done after 24hrs of the confirmation call will not be accepted.

Returns for customized products

In case of a customized product, the following policy apply:

• Customized product(s) can’t be returned or refunded unless it’s defective or broken.
• In case of receiving a customized item(s) that is broken or defective, make sure to contact us as soon as you receive the item(s) and our team will thoroughly investigate the incident.
• If you’re eligible for a return, our team will be contacting you within 1 to 5 working days.

Refunds

• You’ll be notified after we receive your returned item(s).
• You’ll receive another update on the status of your refund within 1 to 5 working days after inspecting the returned item(s) to ensure its eligibility for refund.
• If your item(s) condition follows our return policies, we will contact you via email to know your payment information to process the refund.

*Note*

• Shipping & return fees are non refundable.
• Any deposit made for a customized item(s) is non refundable in any case.