Frequently Asked Questions
To be eligible for a return, Please ensure the following:
You have 14 days to return any defective item from the date you received it.
Your item(s) must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Make sure to return the products in their original condition with all tags attached.
Any used products in any way will not be returned.
All single-use products, including (swimming wear, socks, and any wearable knit products), will not be returned.
Items that cannot be returned are:
- Clearance items clearly marked as such and displaying a No-Return Policy.
- Custom handmade products that are tailored specifically for you.
Also, any consumable items that are used or installed cannot be returned. As outlined in Consumer Protection Law and Its Executive Regulations and concerning sections on non-returnable items.
One More Question?
Please send to us to [email protected]